Refund and Returns Policy

Effective Date: September 2026

At Quinbatik, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our 30-Day Refund and Returns Policy below.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Include all original packaging, tags, manuals, and accessories, where applicable.
  • Be accompanied by proof of purchase or your order confirmation.

Non-Returnable Items

For health, hygiene, and safety reasons, certain items may not be eligible for return unless they arrive damaged or defective. These may include:

  • Opened pet food or treats
  • Used grooming or hygiene products
  • Personalized or custom-made items
  • Clearance or final sale products
  • Gift cards

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and, when applicable, clear photos of the item and its packaging so we can investigate and help resolve the issue.

Refund Process

Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.

If your refund is approved:

  • The refund will be issued to your original payment method.
  • Refunds are typically processed within 5–10 business days after approval.
  • The time for the refund to appear in your account may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

Exchanges

If you would like to exchange an item for a different size, color, or replacement item, please contact our customer support team.

Exchanges are subject to product availability and eligibility under this policy.

Return Shipping

Customers are generally responsible for return shipping costs unless:

  • The wrong item was shipped.
  • The item arrived damaged or defective.
  • The return is due to an error made by Quinbatik.

We recommend using a trackable shipping service when returning an item, as we cannot guarantee receipt of packages that are lost during return transit.

How to Start a Return

To request a return, please contact us and provide:

  • Your full name
  • Order number
  • Reason for the return
  • Photos, if the item is damaged or defective

Our support team will review your request and provide return instructions if your return is eligible.

Please do not send items back to our business address unless you have received return instructions from our customer support team.

Contact Us

Quinbatik
5791 Co Rd 16
Wauseon, OH 43567
United States

Phone: +1 (419) 337-4424
Email: support@quinbatik.com

Thank you for shopping with Quinbatik. We appreciate your trust and are committed to providing quality pet products and dependable customer service.